About the role

ABOUT 8FLEET 8Fleet is building the infrastructure to move the world. We're the fastest-growing ride-hail fleet operator, rapidly scaling non-autonomous fleets in key markets today while building the operational backbone that will power mass autonomous vehicle adoption tomorrow. As we expand into new markets, we're looking for a Regional Operations Manager to help our Market Managers and Regional GMs run tight, high-performing operations across every market in their region. ABOUT THE ROLE The Regional Operations Manager is a highly analytical, cross-functional operating leader who drives performance and operational excellence across multiple 8Fleet markets — building the operating systems, analytics, and management mechanisms that let a rapidly scaling regional organization perform consistently, not simply coordinating it. Working directly with the Regional GM and Market Managers, you'll have full visibility into the regional operation — driver supply, fleet utilization, labor, safety, and financial performance — and own identifying the highest-leverage opportunities to improve the business. You'll develop a deep understanding of what drives regional performance, catching problems before they become failures. When a market finds a better way of operating, you turn it into a repeatable system deployed region-wide; when performance slips, you diagnose the root cause and work with local leadership to get back on track. The role sits at the intersection of strategy, analytics, technology, and frontline operations — one day analyzing utilization data for untapped capacity, the next building an automated monitoring tool or working onsite with a Market Manager on an urgent challenge. As the region scales, this role will shape how 8Fleet operates at scale. KEY RESPONSIBILITIES REGIONAL PERFORMANCE MANAGEMENT - Partner with the Regional GM to drive operating and financial performance across the region, translating company objectives into measurable market-level targets and execution plans. - Own the regional operating cadence, including KPI scorecards, market performance reviews, forecasting, and root-cause analysis. - Maintain a comprehensive view of regional performance across driver supply, fleet utilization, productivity, labor efficiency, safety, and financial performance. - Identify emerging performance risks and opportunities before they materially impact the business and develop clear action plans with market leadership. OPERATING SYSTEMS, ANALYTICS, & AUTOMATION - Build and continuously improve the operating infrastructure used to manage a complex, distributed fleet operation at scale. - Develop dashboards, reporting systems, forecasting tools, and automated workflows that give regional and market leadership real-time visibility into operational performance. - Identify manual or inefficient processes and design technology-enabled solutions that improve speed, accuracy, and management leverage. MULTI-MARKET OPERATIONAL EXCELLENCE - Set and own the regional operating standards markets run against, giving local teams room to adapt execution to market-specific conditions while holding the region to a consistent bar. - Identify best practices developed within individual markets, convert them into repeatable playbooks, SOPs, and tools, and own getting them adopted region-wide. - Own closing execution gaps across markets — audit operations to find them, then work directly with Market Managers to build and execute the corrective action plans that fix them. - Lead cross-market initiatives focused on improving productivity, utilization, reliability, safety, and driver experience. WORKFORCE STRATEGY & DRIVER SUPPLY - Partner with Market Managers, Recruiting, Growth, and People teams to ensure each market has sufficient driver supply to meet fleet and revenue targets. - Develop regional workforce planning models that translate vehicle capacity and demand forecasts into hiring, scheduling, and ret