About the role

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. ASG delivers customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe. WHAT WE'RE LOOKING FOR The Customer Success Manager drives scaled adoption of our client's self-service streaming app among agencies and enterprise brand organizations. This role sits at the intersection of customer success, product enablement, and social commerce strategy, with a goal of making self-service livestream shopping a core component of every agency's always-on content and commerce playbook. Unlike managed-service campaign execution, this role focuses upstream on education, activation, and sustained adoption. You will design onboarding journeys, develop best-practice frameworks, and serve as the connective tissue between agency partners and the client's product and engineering teams. Success means agencies and their brand clients can independently stream, iterate, and grow their commerce results without hands-on production support. This is a senior individual contributor role with strategic influence across the self-service livestream shopping roadmap. You will own relationships with agency holding companies, independent agencies, and scaled brand organizations, guiding them from first awareness of the self-service streaming app through full portfolio activation. This is a fully on-site role, 5 days per week, at our client's offices in LA. ROLES AND RESPONSIBILITIES - Design and deliver structured onboarding programs that take agency teams from self-service streaming app setup through their first successful brand livestream. - Develop tiered enablement paths for different agency profiles: holding company networks, mid-market independents, and in-house brand teams. - Lead hands-on workshops, webinars, and 1:1 sessions to educate agency teams on self-service streaming app functionality, streaming best practices, and commerce integration. - Build and maintain a library of best practice guides, quick-start playbooks, case studies, and FAQs tailored to agency and brand audiences. - Develop "always-on streaming" strategy frameworks that connect live content to social calendars, tentpole moments, and commerce objectives. - Create scalable self-serve resources (video tutorials, knowledge base articles, template briefs) that reduce dependency on 1:1 support. - Own the activation pipeline: track agencies from initial engagement through first stream, and from first stream through sustained adoption across their client portfolio. - Monitor adoption health metrics across your portfolio and proactively intervene when agencies stall, churn-risk, or underutilize the platform. - Identify and cultivate agency champions who can serve as internal advocates and peer educators within their organizations. - Partner with Product and Engineering to surface agency feedback, identify UX friction points, and influence the self-service product roadmap. - Collaborate with Business Development to ensure a seamless handoff from initial agency pitch to enablement onboarding. - Work with Brand Success, Content Production, and Marketing teams to align messaging and share learnings across managed and self-service motions. - Coordinate with the client's Ads sales organization to integrate self-service streaming education into broader campaign conversations. - Identify systemic adoption barriers across the agency ecosystem and develop programmati