About the role

ABOUT ASSEMBLED Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved. Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled https://www.assembled.com/customers. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London. The Role As a Sales Development Representative (SDR), your core responsibility will be generating high-quality pipeline. We believe SDRs are more critical than ever in the AI era, that the role is best AI-enhanced (not AI-replaced), and are betting big on the function. You'll be expected to use AI fluently to research accounts, personalize outreach, and scale your impact, while bringing the judgment and product expertise that AI can't replicate. This is not just another SDR role. One of our cultural values is to "get on the plane". We win by meeting customers face-to-face, so you'll represent Assembled at events, trade shows, and dinners. You'll run discovery calls and demos. And you'll grow here: 40% of our Account Executives started as SDRs. We're hiring builders - people who'd rather write the playbook than read one. You will report to our SDR Manager. We're in-person 5 days a week from our bright, airy offices in the Mission (San Francisco) and Chelsea Market (New York). What You’ll Do - Increase pipeline by generating and booking meetings with outbound prospects - Hit monthly and quarterly outbound goals across cold calls, email, LinkedIn, and other channels while balancing personalization at scale - Develop and execute account penetration strategies by conducting market and account research, identifying key stakeholders, and crafting targeted outbound campaigns. - Use AI tools and automation to work more efficiently, personalize outreach at scale, and improve outbound prospecting. - Run discovery calls with prospects to qualify opportunities and understand business challenges - Attend in-person events, conferences, and customer meetups to generate new opportunities and build relationships - Partner closely with Account Executives, Marketing, and RevOps on outbound strategy, campaigns, and lead generation efforts About You - 1+ years' experience working in a B2B SaaS sales role - Team player with relentless curiosity and a strong work ethic - Experience using CRM and sales engagement tools such as Salesforce, Gong, Nooks, or similar tools - Proven builder mentality with an entrepreneurial spirit; ideally has built something from the ground up before (a program, project, business, organization, or initiative) and is excited to experiment, test new ideas, and help build from scratch. - Comfortable operating in a fast-moving environment with evolving processes and priorities - Strong interest in AI, automation, and modern sales strategies The estimated on target earnings for this role is $95,000, with a base salary of $70,000. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Our U.S. benefits - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave