About the role

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE Halter's Customer Experience team keeps farmers connected and supported around the clock across New Zealand, Australia, the US, and South America. As we scale our 24/7 CX model, we need a Workforce Planner to make sure we have the right people, in the right shifts, at the right cost, to meet demand across every region and time zone. This role sits at the intersection of data, operations, and people. You'll build the models that tell us how many people we need and when, across every tier of CX, from our 24/7 rostered shift teams through to our specialist T3 roles. You'll own the rostering and forecasting tools that keep our shift structure running smoothly, track capacity and utilization across specialist teams, and give leadership the visibility they need to plan headcount and budget with confidence across the whole function. WHAT YOU'LL DO - Build and maintain demand forecasting models using historical ticket volume, seasonality, and growth trends to predict staffing needs across channels, regions, and tiers (T1 through T3) - Plan workforce needs separately across NZ, AU, US, and South America, accounting for each region's demand patterns, growth stage, time zone, and local labour considerations - Own the end-to-end rostering process: shift design, coverage planning, and schedule adherence for a distributed, 24/7 rostered team - Track capacity and utilization across T3 specialist roles (e.g. Virtual Fencing Specialist, Enterprise Customer Specialist, Technical CX Lead, Product Training Specialist) to inform hiring pace and workload balancing - Model headcount and cost scenarios across the full CX function to support hiring decisions, budget planning, and business cases for leadership - Monitor real-time and historical performance against forecast (occupancy, shrinkage, service levels) and recommend adjustments - Partner with Shift Leads and Support Managers to manage leave, availability, and shift swaps without compromising coverage - Partner with T3 team leads to understand specialist workload, project allocation, and capacity constraints outside the standard rostered model - Maintain and improve workforce planning tools and dashboards, reducing manual