About the role

The job We're looking for a TypeScript Engineer with Site Reliability Engineering (SRE) mentality to join our Webservices Platform team. You'll help build and operate a central cloud service that handles customer authentication and authorization, storage, and filespace provisioning — critical infrastructure that other engineering teams and functions like Legal and Finance, depend on for uptime and SLA commitments. We follow an SRE model where the engineers who write a service also monitor and operate it in production. You'll split your time between writing backend code in Node.js/TypeScript, and applying reliability engineering practices — observability, incident response, SLI/SLO — to keep that code healthy in production. Over time, you'll take ownership of initiatives across the platform, including its next major architecture generations (Web Service 2x/3x), as we modernize toward high availability and disaster recovery. What you'll do: - Write and maintain backend services in Node.js and TypeScript, and manage the cloud infrastructure (AWS) they run on. - Set up and maintain observability — metrics, logging, distributed tracing, and alerting — using tools such as Cloudwatch, Elastic, Prometheus, InfluxDB, and Grafana. - Participate in on-call rotations: triage incidents, drive rapid mitigation, lead root-cause analysis, and write postmortems. (You'll ramp into on-call gradually — first learning the service, its alerts and runbooks) - Define and track SLIs, SLOs, and SLAs for the services you own, and use them to prioritize reliability work. - Reduce operational toil by building internal tooling, CI/CD pipelines, and infrastructure-as-code. - Contribute to modernization efforts aimed at high availability, disaster recovery, and high uptime, and help remove architectural obstacles blocking that work. - Support provisioning and platform work for new customers alongside reliability and feature work. - Collaborate closely with the rest of the Web Service Platform team, Platform Engineering, and other engineering teams whose services depend on this platform. Key responsibilities: - Design and develop reliable, scalable TypeScript/Node.js services that power authentication, storage, filesystem/filespace provisioning, billing and other services for our customers. - Own what you build in production — set up monitoring, logging, and alerting, and take part in on-call rotations. - Challenge technical decisions to drive the platform toward high availability, disaster recovery, and a high uptime SLA. - Define and track SLIs/SLOs, and reduce operational toil by building automation, CI/CD pipelines, and infrastructure-as-code. - Triage production incidents, drive rapid mitigation, lead root-cause analysis, and write postmortems. - Reproduce and investigate complex production scenarios — performance issues, failure modes, edge cases — not just surface-level bugs. Job requirements: - 3-5+ years of backend software development experience, ideally with TypeScript/Node.js. - Strong backend architecture skills, with experience designing for scale and fault tolerance. - Deep technical understanding of Linux/systems fundamentals - SRE experience or strong SRE practices — observability, incident management, SLO-driven work. - Experience operating and monitoring cloud services in production (AWS or similar); familiarity with tools like Cloudwatch, Elastic, Prometheus, InfluxDB, and Grafana. - Experience with RDBMS and NoSQL systems like MariaDB, Mongo, Redis or others. - Experience with message broker software, like RabbitMQ, Redis, Amazon SQS. - Comfortable working independently, communicating blockers openly, and collaborating across teams. Interview process: Here’s what you can expect when you apply: 1. Initial interview – a chat with our People & Culture team to get to know you and your background. 2. Technical interview – a conversation with some of our engineers to dive into your skills a