About the role

The job At LucidLink, you’ll be a part of a world-class team of engineers, creatives, thinkers, and storytellers, empowering remote teams to connect in new ways to produce high-quality video, audio, media, and design projects. You’ll have the opportunity to learn and advance while working with various applications and technologies on the three major operating systems and regularly confronting complex situations requiring critical thinking and attention to detail. Quality and reliability of a filesystem constitute vastly different problems than ensuring the same virtues of web or regular applications. You will be constantly challenged to think about low-level I/O, networking, operating systems, user application behavior, and interoperability. Mission Your mission will be to lead LucidLink's shift from manual, reactive QA to a strategic, automation-first model. Close the gap in an automation infrastructure that today covers only happy-path scenarios, and provide technical governance across authentication, file systems, SDKs, and back-end infrastructure — the areas most critical to platform reliability. Build the standards, tooling, and (over a 3–5 year horizon, increasingly AI-agent-supported) practices that let LucidLink deploy faster and ship changes to its distributed system with higher confidence. What you'll do (Outcomes in 12–18 months) - Move QA from manual, reactive testing to a strategic, automation-first model, with a clear roadmap toward AI-agent-supported testing over the next 3–5 years. - Close the gap between today's automation coverage (happy-path only) and the depth needed for confident, frequent releases — platform-wide, across edge cases, failure modes, and cross-platform scenarios. - Establish technical governance and testing standards across authentication, file systems, SDKs, and back-end infrastructure. - Architect CI/CD-integrated automation at the platform level — reducing flakiness, cutting execution time, giving engineering fast, trustworthy build-health signal. - Introduce a small set of trusted automation/quality metrics that drive prioritization and release decisions org-wide. - Increase release confidence and reduce late-cycle surprises through stronger risk-based test planning and earlier quality signal. - Become the technical leadership point for automation decisions across desktop, mobile, and web, influencing engineering practice without direct authority over every team. Competencies and values - Automation-first QA strategy: Defines what quality and automation coverage should look like at LucidLink's current stage; translates that into an executable, platform-wide strategy. - Hands-on execution & builder mindset: Drives change by designing, building, and piloting automation frameworks and processes — not by delegating from a distance. - Technical depth & systems thinking: Deep enough grounding in authentication, file systems, SDKs, and back-end infrastructure to reason about complex, distributed systems and debug cross-platform failures. - Influence without authority: Builds credibility with engineering, product, and architecture; shifts testing culture (shift-left, DoD/DoR) through clarity, data, and trust rather than authority. - People development in distributed environments: Coaches and mentors QA and automation engineers embedded across teams, even without full direct-line management. - Data-driven problem solving: Uses metrics and evidence to identify quality gaps, prioritize automation investment, and measure impact at the org level. - Pragmatic tooling & AI adoption: Evaluates and adopts modern automation and AI-assisted testing tools org-wide where they deliver real, measurable value — without chasing hype. Interview process: Here’s what you can expect when you apply: 1. Initial interview – a chat with our People & Culture team to get to know you and your background. 2. Technical interview – a conversation with some of our engineers to dive