About the role

WHAT MATX IS BUILDING MatX's mission is to make the world’s best AI models run as efficiently as allowed by physics, bringing the world years ahead in AI quality and availability. MatX is seeking an organized, self-starting Help Desk / Desktop Support Technician. You'll be the first point of contact for IT support for a hundred-plus users, help maintain their fleet of MacBook, ChromeOS, and Linux devices, provision new user accounts, and keep our office technical infrastructure running. This role is based in our Mountain View, CA office and requires at least three days per week on site. You'll report to the IT team. WHAT YOU'LL DO HERE: - Serve as the first point of contact for Help Desk issues, triaging and resolving or escalating them - Provision laptops and user accounts for new employees, and deprovision them for departures - Assist with procurement and deployment of hardware, including MacBook, ChromeOS, and Linux devices - Help keep the device fleet up to date, enrolled in mobile device management (MDM), and compliant with our security baseline - Assist with corporate mobile device and BYOD (bring-your-own-device) enrollment - Maintain conference room audio/video equipment and office networking - Track action items and projects to completion, coordinating with other teams and updating documentation as needed WHO YOU ARE: - 2–4 years of experience in IT support, help desk, or a similar role, ideally at a startup or other fast-paced environment - Know Google Workspace administration, GitHub, and Linux, and have basic networking and security knowledge - Are highly organized, detail-oriented, and write and communicate clearly - Learn new tools quickly, act first and course-correct, and stay effective when priorities shift - Handle sensitive and confidential information with discretion - Are based in, or willing to relocate to, the San Francisco Bay Area and can work on site in Mountain View three days per week BONUS POINTS IF YOU HAVE: - Experience with an MDM platform for macOS and ChromeOS - Scripting or infrastructure-as-code experience with Bash, Python, and/or Terraform - Familiarity with Google Cloud IAM and group-based access management - Genuine interest in AI infrastructure and what MatX is building Fixed-Term Contract with Conversion Option We want to start quickly and confirm fit in practice. This is a 3-month fixed-term contract with a conversion review at EOY 2026. We expect to convert the successful candidate to full-time employment. Compensation (3 month contract) $44,000 - $76,000 What We Offer - Time off: 4 weeks PTO (accrued) + 12 company Holidays + up to 3 weeks remote work - Health: Company-subsidized Medical (Kaiser or Anthem) for employees & dependents, Guardian Dental and Vision insurances for employee & dependents, and life insurance (employee only), plus HSA and FSA offerings via Lively. - Financial Wellbeing: Choose from Roth IRA or 401K (or both) retirement plans with up to 5% company contribution to 401K (even if you don't contribute). Also, 100% company-paid life insurance (up to $300K) and long-term disability insurances. - Professional Development: $1500 Professional Development Budget (per year) - Team Meals: MatX provides onsite team lunch & dinner Monday - Friday, with your choice of ordering via WeBox, Specialty’s or via our reimbursement system - Commute on Us: Commute on our company Uber account, or reimburse your train rides. Either way, we pay 100% for your daily commute. - MatX E[x]tras: $50/mo to use on the perk you value most - Cell & Internet Reimbursement: $35/mo for cellular and $40/mo for wifi - Remote Home Setup: Use our Amazon business account for up to $1000 in office setup purchases. - Mental Wellbeing: 100% paid mental health benefit via SpringHealth and Guardian EAP. - Support to Parents: Up to 12 weeks paid parental leave regardless of path to parenthood, 10 weeks pregnancy disabilit