About the role

ABOUT THE COMPANY Our client is a growing online education, coaching, community, and media company focused on helping men develop greater self-possession, discipline, purpose, emotional capacity, and personal autonomy. The business combines education, coaching, community, content, and technology through its growing membership community, premium private coaching program, and emerging AI product. As the company grows, the biggest challenge is no longer a lack of ideas or opportunities—it’s operational leverage. Too much coordination, follow-up, administration, and day-to-day execution still depends on the Founder and Growth Operator. We’re hiring a senior Operations Manager to create the operational leverage needed for the business to scale. ABOUT THE ROLE We’re looking for a senior, proactive, hands-on Operations Manager who can take ownership of day-to-day execution across the business and serve as a reliable operational partner to the Founder and Growth Operator. We’re looking for someone with strong operational judgment who can independently identify what needs to happen, organize people and priorities around it, close open loops, and build simple systems that keep the business moving. You’ll act as a genuine two-way operational filter between the Founder and Growth Operator. The Growth Operator should be able to focus on growth strategy, acquisition, campaigns, funnels, and performance. The Founder should be able to focus on product, coaching, content, brand, sales, and closing. Your job is to make that possible by: - Prioritizing what actually needs to happen - Delegating what doesn't require the Founder - Coordinating the team and contractors - Following up on outstanding work - Keeping clients and members supported - Maintaining operational systems - Closing open loops - Escalating only what genuinely requires Founder or Growth input You should be equally comfortable doing the work yourself, coordinating others, and improving how the work gets done. RESPONSIBILITIES Operations & Business Management - Own day-to-day operational coordination across the business, including priorities, tasks, deadlines, follow-ups, and team accountability. - Act as the operational point person between the Founder, Growth Operator, team members, contractors, and external partners. - Maintain visibility across key business priorities and ensure commitments are followed through to completion. - Coordinate Inner Circle client onboarding, scheduling, tracking, renewals, and offboarding. - Handle routine WhatsApp and Skool member support, announcements, onboarding, and community administration. - Maintain client, member, and business records and ensure important information is up to date. - Review Fathom transcripts and maintain GoHighLevel with sales notes, pipeline stages, follow-ups, and next actions. - Coordinate with contractors and team members, including the editor, setter, and other external partners. - Identify operational gaps, overdue tasks, and potential issues before they become problems. - Build and maintain a simple weekly operating/KPI dashboard covering key priorities, performance indicators, outstanding actions, and areas requiring attention. - Build and maintain practical SOPs, trackers, and workflows for recurring processes. Growth & Content Operations - Work closely with the Growth Operator to turn growth priorities into clear tasks, owners, deadlines, and next steps. - Act as the operational filter between the Growth Operator and Founder—prioritizing requests, delegating what can be handled elsewhere, and escalating only what genuinely requires Founder input. - Own the execution and administration of YouTube, including uploads, descriptions, playlists, Community posts, testimonials, and coordination with the editor. The Growth Operator remains responsible for YouTube strategy and performance. - Support content workflows from recording → editing →