Patient Scheduling and Infusion Coordinator

About the role

Job Title: Infusion Coordinator Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders. Key Responsibilities: - Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents. - Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress. - Communicate with patients and providers regarding the status of infusion order. - Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations. - Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments. - Manage REMS program requirements - Scheduling patient appointments for infusion services. - Coordinating drug orders prior to infusion appointments. Qualifications: - High school diploma or equivalent - Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners. - Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus. - Knowledge of medical terminology and clinical documentation review - Strong organizational skills - Detail-oriented - Ability to multi-task and work well in a fast-paced setting - Critical thinking skills and decisive judgment Benefits: - Competitive compensation - Full medical/dental/vision - 401k Matching - Paid time off and holidays - Growth within a rapidly expanding practice