About the role

ABOUT ODE WITH ANTHROPIC How do you turn a decades-old dataset into an industry-leading medical coding agent? Teach an AI receptionist to book appointments in Spanish? Automatically generate working data connectors from API docs? Build agents that write, test, and deploy their own software packages? Anthropic is defining frontier AI. Ode is the team bringing frontier AI into practice. We are a team of experienced builders who care deeply about getting complex AI systems into production, with strong conviction about what makes them succeed. As Anthropic’s services venture, we tackle the hardest, most consequential AI problems for companies with real stakes, working closely with their Applied AI and Product teams to turn frontier technology into real world impact. We're backed by Anthropic, Blackstone, Hellman & Friedman, Goldman Sachs, General Atlantic, Leonard Green & Partners, Apollo Global Management, GIC, and Sequoia Capital. We're headquartered in SF with offices in NYC, Raleigh-Durham, and Dubai. THE ROLE Our customers come to us with ambitious, often fuzzy goals — make content moderation faster, customer service cheaper and better, unlock new integrations, automate the workflows no one else can touch. Your job is to turn those goals into AI-powered solutions that work in the real world, and to own the journey from first conversation to live system to real business impact. This is a forward-deployed, full-stack product management role: - Part product manager - you decide what we build and why. - Part engagement manager - you're the primary face of Ode to the client. - Part delivery manager - you run the execution motion end-to-end. - Part “do whatever it takes" operator - you jump into the gaps to keep things moving. WHAT YOU’LL DO - Shape what we build and why. Translate ambiguous business problems into crisp problem statements, user journeys, and success metrics - and work with customers to define what "success" actually means. - Help create demand, not just fulfill it. Jump in early, messy conversations where the project is still a vague idea. Help tease out real pain, sketch solution approaches live, and spot expansion opportunities. - Turn messy problems into shipped solutions. Translate ambiguous needs into clear requirements, PRDs, and plans for engineers. Shape workflows, edge cases, and evaluation criteria for AI-powered systems. - Own the client relationship end-to-end. Act as the customer's day-to-day strategic partner and primary point-of-contact, building trust across all levels of the organization and being candid about tradeoffs. - Drive execution across multiple AI products. Run the day-to-day rhythm including planning, check-ins, risk tracking, and coordinating between clients, engineers, designers, and Ode teammates to keep work unblocked and on time. - Drive adoption and long-term impact. Work with client teams on rollout, enablement, and change management so the systems you build actually get used. Bring back insights that inform Ode's playbooks and product direction. - Bring judgment and clarity. When requirements are fuzzy or customers change course, be the person in the room who can say: here's what we're trying to do, here's what we know, here's the plan. WHAT YOU BRING - Real product and delivery experience. You've built and shipped products with engineers and designers across multiple cycles. You love to execute and are good at it without building process for the sake of process. - Client-facing, high-stakes experience. You've led projects where clients were under pressure, stakeholders weren't aligned, and the path wasn't obvious. You're comfortable pushing back, reframing the problem, and holding the line on quality. We typically look for 4+ years in product and consulting/client management or product implementations, operations, or support. However, we care more about what you've done than the label on your resume. - Structured probl