About the role

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We are looking for a Senior Engineering Manager to lead the Infrastructure & Developer Productivity teams, which are responsible for Patreon’s core infrastructure, developer productivity, and AI enablement. The team’s mission is to keep Patreon's engineering org fast, and reliable, and ready for an AI-native way of building software. This role location is open to fully Remote or to those who are able to be in-office 3 days per week on a hybrid work model in New York or San Francisco. About the Team You'll own the roadmap and execution across infrastructure and developer productivity. Balancing "keep the site up" reliability work with "make every engineer faster" investment — including Patreon's push to make AI-assisted development a durable part of how the org ships code. About the Role - Manage and grow ICs; own hiring, performance, and career development for your org. - Own operational excellence: observability standards, on-call structure, incident response, SLAs/SLOs, and Production Readiness Reviews (PRR). - Partner closely with Product Engineering, Security, and Data leaders so infrastructure and tooling decisions don't become a bottleneck for product delivery - Drive the org's AI-enablement strategy — deciding where to standardize tooling/workflows and where to let teams choose their own path About You - Required: - 10+ years of engineering experience, including 5+ years in engineering management, ideally with experience managing managers or senior ICs across multiple teams - Direct experience leading infrastructure, platform, or developer-productivity teams supporting a consumer product at scale - Familiarity with cloud infrastructure (AWS/GCP), Kubernetes, and infrastructure-as-code tooling - Comfort operating scalable production systems with high availability and performance requirements - Strong cross-functional partnership skills; you'll work daily with Product Engineering, Security, and Data leads - Nice to Have - Experience standing up or scaling developer tooling (CI/CD, testing platforms, internal dev environments) - Exposure to AI-assisted software development. Direct experience rolling out AI coding tools/agents at an organizational level, including adoption metrics and guardrails. About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from y