About the role

Petual is the AI-powered control tester for the modern enterprise. We automate the most labor-intensive work in internal audit and governance: testing whether a company's financial, operational, and technology controls actually work. Public companies and regulated businesses trust us with the evidence behind their audit and risk decisions. We turn it into reviewable results and auditor-ready workpapers in minutes instead of days. The Opportunity We are hiring Audit & Control Specialists to own how customers deploy, adopt, and get value from Petual. It is a customer success role, but we are not hiring customer success generalists. We are hiring auditors. Most of our customers are trying AI for the first time in a function where being wrong has consequences, and they have to defend AI-assisted testing to their own external auditors. Guiding them through that, credibly, as a practitioner, is the heart of the job. What You’ll Do - Own deployment for your customers end to end: kickoff, configuration, control prioritization and sequencing, and a success plan with criteria the customer actually agrees to - Get a customer's Risk Control Matrix into Petual and configure controls, test attributes, and samples so the first tests run clean - Season controls to fine-tune attributes and provide any missing business context so results hold up under review, and keep them working as the customer's environment changes - Train and coach internal audit teams on the product, run office hours during peak testing periods, and build a bench of power users inside each account - Advise on the audit work itself, not just the software: how a control should be tested, what evidence is sufficient, and how to talk to external auditors about AI-assisted testing - Triage and resolve customer issues, escalating to engineering with enough detail and reproduction to be actionable - Coordinate setup and integrations with customer IT and SSO, and with GRC and ticketing systems such as AuditBoard, Workiva, ServiceNow, and Jira - Bring patterns back to product and engineering: what customers keep asking for, where the agent struggles, and what would take the most work off the table - Help build the playbooks, deployment checklists, and help-center content this function is currently running without You Are - An audit or controls practitioner first. You have tested controls yourself and can talk shop with a SOX manager without translation - Consultative rather than reactive. You bring a point of view to a customer conversation instead of taking orders - Process-minded. You can see how AI changes a customer's workflow and the people in it, and guide them through that change, not just through the software - A clear teacher, comfortable running training and office hours for an audience that is at times skeptical of AI and that has a right to be careful - Comfortable with ambiguity and thin documentation. A lot of this function is being built right now, and you will build part of it - Able to carry many customers and shifting priorities over short periods without dropping things What We’re Looking For - A background in Big 4, internal audit, IT audit, risk advisory, or public accounting - Hands-on control testing and workpaper experience - Familiarity with GRC platforms such as AuditBoard, Workiva, or ServiceNow - Experience in a customer-facing role covering implementation, consulting, professional services, or customer success on top of the audit background - Experience helping an organization adopt a new tool or a materially new process - CPA, CIA, CISA, or a similar certification. Useful, not required