About the role

AI AT ZAPIER At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 8/28/2026 Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required Hi there! Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most. We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations. You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning. You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience. - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/ - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/ - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/ - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/ - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/ THINGS YOU’LL DO Design, build, and improve customer automations - Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes. - Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls. - Build alongside customer teams to move high-value use cases from concept to reliable production operation. - Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier. - Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications. - Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes. Lead proactive technical partnerships - Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity. - Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps. - Lead working sessions, architecture reviews, implementation discussions, and executive conversations. - Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams. Drive customer and team outcomes through internal partnership - Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth. - Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations. - Surface blockers, adoption gaps, an